Return and Refund Policy

Thank you for shopping with us! We are committed to ensuring your satisfaction with our products. However, due to the nature of skincare products, we have a specific return and refund policy to ensure fairness and clarity for all our customers. By purchasing from our website, you agree to the following terms and conditions:

Eligibility for Returns and Refunds

Image Documentation: To qualify for a return or refund, customers must provide clear, timestamped images of their face at the following intervals after starting the product:

• 15 Days
• 30 Days
• 45 Days

These images must clearly show the areas of concern where the product was intended to show results. Images must be submitted to our customer support team at [insert email address] within 48 hours of each interval.

Evaluation Process: Upon receiving the images, our team of skincare experts will evaluate the progress based on the claims of the product purchased.

• If no visible improvement is observed over the specified period, a refund will be issued.
• If progress is observed, we regret that a refund will not be provided.

Final Decision: The decision regarding the approval or denial of refunds rests solely with our team and is final. We aim to ensure that this process is conducted fairly and transparently.

Conditions for Return and Refund

• Timeframe: Refund requests must be submitted within 60 days of the purchase date. Requests submitted after this period will not be considered.
• Product Usage: Refunds are only applicable for customers who have used the product as directed on the packaging. Non-compliance with usage instructions will disqualify the return request.
• Product Condition: Unused or unopened products may also be eligible for a return within 30 days of purchase. Please contact our support team for further instructions.

Refund Processing

• Approved refunds will be processed within 7-10 business days after the decision is made.
• Refunds will be issued to the original payment method used for the purchase.

Legal Compliance

This policy complies with the applicable consumer protection laws in North America and Canada, including regulations governing refunds and returns for goods sold online.

Health and Safety Regulations: Due to the personal and hygienic nature of skincare products, opened or used items may not qualify for a return unless the product is proven ineffective as outlined above.

Exclusions: This policy does not affect your statutory rights, including those related to defective or damaged products. If you receive a defective or damaged product, please contact us within 7 days of receipt to resolve the issue.

Contact Us

If you have any questions about our return policy or need assistance, please reach out to us:

• Email: info@poseidonskin.shop
• Phone: 9599990578

We value your trust and are here to help!